Policies + Disclaimers
Refunds + Repairs + Shipping
Refunds
All sales are final and no refunds or returns will be granted due to safety and health reasons.
Repairs
All items are exempt from being returned and refunded. Perishable goods such as herbals, oils, or sprays cannot be returned due to health and safety reasons. Additionally, no refunds will be given for services provided. This includes artwork.
If there are jewelry damages done on my end, a free repair will be granted. I want to ensure the best quality and experience for all of my customers and if a mistake is made from me, I will be responsible for repairing it.
If a crystal/stone comes undone after a long period of time, that means that it has absorbed all of the negative energy and has served its purpose. You can cleanse the crystal or charge it and wear it again or you can bury the crystals/stones and recycle it back to the earth.
There are certain situations where repairs will cost money and will not be free of charge:
If there are jewelry damages done on my end, a free repair will be granted. I want to ensure the best quality and experience for all of my customers and if a mistake is made from me, I will be responsible for repairing it.
If a crystal/stone comes undone after a long period of time, that means that it has absorbed all of the negative energy and has served its purpose. You can cleanse the crystal or charge it and wear it again or you can bury the crystals/stones and recycle it back to the earth.
There are certain situations where repairs will cost money and will not be free of charge:
- Jewelry with obvious or intentional damage(s).
- Any item not in its original condition or is damaged or missing parts for reasons not due to our error.
- Any item received after 30 days because this could result in wear and tear or not properly caring for the item(s) you purchased.
Shipping
- Shipping and Handling Fees: You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. A standard flat rate shipping and handling fee is included in the total at check out.
- Shipping Carriers Used: USPS and UPS.
- Delivery Time: Depending on where you live, the time it may take for your products to reach you, may vary. Please allow 7-10 business days for your order to arrive. Orders typically arrive within 3-5 business days. However, some items take longer to create. Some require hours, while others require days. Every item is individually handmade and there may be moments when there are multiple orders placed causing a delay on shipping. That is why the 7-10 business days benchmark is included in case there are delays. Every order is made with care and time. Read about what is included in every order here
- Bubble wrap and secure packaging is always included to ensure items are handled carefully. However, SoulSimple cannot guarantee the protection of your items during the transit to your location.
- Local Residents: If you live locally, I recommend selecting the pickup method to avoid a shipping fee and receive your item(s) quicker. I will deliver your item(s) to you if you are not able to pick them up. However, there is a small delivery fee.
Local Residents Delivery Fee: $5.00+ There is a minimum $5.00 delivery fee. I will deliver your item(s) to you if you are not able to pick them up. However, there is a small delivery fee that is calculated based on the location of the delivery address. That price includes the distance per mile + current gas price. This amount will be added to your total and paid before or at the time of delivery that is discussed and agreed upon.
Disclaimers
DO NOT leave these products in the hands of infants or children.
DO NOT leave these products unintended around infants or children.
DO NOT purchase these products if you are under the age of 18 without parental consent.
DO NOT use these products if you are under the age of 18 without parental consent or supervision.
DO NOT ingest or internally apply any products unless it specially states to do so. Most items are to be used externally, unless it is an edible product such as tea or herbals.
DO NOT resell any items purchased from SoulSimple.
All of these products are organic, natural, animal cruelty free, vegan friendly, and eco-friendly.
Even though these products are naturally derived from earth and do not consist of any chemicals or dangerous ingredients, some people may still have allergies or irritations to them.
I am not a licensed physician. It is your responsibility to interpret the knowledge and understand what you are purchasing and using. Be aware of any allergies or possible irritations that could arise from using some of these products. Just like any product, what works for some, may not work for others.
By agreeing to purchase these items you are stating you have read the disclaimer, policies (terms of service, privacy policy, refund, repair, and shipping policies), are 18 years of age or older, and are waiving your consent to hold me legally responsible for any possibilities that could arise from the use of these products.
Spirituality is an accepting point of view and supports individuality, freedom, and self-expression. No religion is being forced upon anyone and no discrimination is present. Nothing I sell, promote, or explain can be held against me because it is your responsibility to comprehend and understand the information given to you.
If you are unfamiliar about a product and it’s uses, please read my explanation/directions associated to the product, contact me directly, or use your resources wisely.
DO NOT leave these products unintended around infants or children.
DO NOT purchase these products if you are under the age of 18 without parental consent.
DO NOT use these products if you are under the age of 18 without parental consent or supervision.
DO NOT ingest or internally apply any products unless it specially states to do so. Most items are to be used externally, unless it is an edible product such as tea or herbals.
DO NOT resell any items purchased from SoulSimple.
All of these products are organic, natural, animal cruelty free, vegan friendly, and eco-friendly.
Even though these products are naturally derived from earth and do not consist of any chemicals or dangerous ingredients, some people may still have allergies or irritations to them.
I am not a licensed physician. It is your responsibility to interpret the knowledge and understand what you are purchasing and using. Be aware of any allergies or possible irritations that could arise from using some of these products. Just like any product, what works for some, may not work for others.
By agreeing to purchase these items you are stating you have read the disclaimer, policies (terms of service, privacy policy, refund, repair, and shipping policies), are 18 years of age or older, and are waiving your consent to hold me legally responsible for any possibilities that could arise from the use of these products.
Spirituality is an accepting point of view and supports individuality, freedom, and self-expression. No religion is being forced upon anyone and no discrimination is present. Nothing I sell, promote, or explain can be held against me because it is your responsibility to comprehend and understand the information given to you.
If you are unfamiliar about a product and it’s uses, please read my explanation/directions associated to the product, contact me directly, or use your resources wisely.